Resolve delivery disputes between couriers and online customers.

Step-by-step instructions

1. 1Review the current state of "Resolve delivery disputes between couriers and online customers" against how it should look.
2. 2Complete the work in the order the team agreed on, without skipping checks.
3. 3Record what was done — quantities, names, times — wherever the team keeps records.
4. 4Confirm the result with the functional area owner and close it out.

Notes & exceptions

If anything looks off, flag it to the functional area owner before continuing — never guess.

Related systems

Still being documented.