Online Ordering & Delivery — processes & procedures
Third-Party Delivery Coordination
AlexManages relationships and technical integrations with external courier services to facilitate timely order completion.
Responsibilities & their processes
Monitor real-time courier availability to ensure prompt order dispatch.
Audit delivery platform menus to maintain pricing and item accuracy.
Resolve delivery disputes between couriers and online customers.
Evaluate courier service level agreements for consistent delivery timing.
Troubleshoot digital tablet connectivity issues with external delivery partners.
Verify courier compliance with grocery and prepared food handling standards.
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