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Online Ordering & Delivery · Omnichannel Fulfillment — process & procedure

Handle traditional voice-based customer orders

Frequency
Twice weekly
Estimated time
1 hour
Owner
Shulem

Step-by-step instructions

  1. 1Review the current state of "Handle traditional voice-based customer orders" against how it should look.
  2. 2Complete the work in the order the team agreed on, without skipping checks.
  3. 3Record what was done — quantities, names, times — wherever the team keeps records.
  4. 4Confirm the result with the functional area owner and close it out.

Notes & exceptions

Exceptions are handled by the owner listed above. Note the exception in the daily log so the next shift sees it.

Related systems

Still being documented.

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